Warranties & Return Policies

Return Policy:

  • Any non custom item that is unopened may be returned within 90 days.
  • Washed items may be returned only if defective.
  • NOTE: Pillows, mattresses, stuffed items may not be returned once opened due to health laws unless defective. They arrive sealed so you can see them BEFORE you open them.
  • Clothing can be returned once opened, but please do not expose to scents or anything so we can be sure they are still pure. Try them on, if not fit, put back in package immediately. Any found with scents (we test them here), will not be refunded due to unique nature of organics and purity.
  • Please include your picking ticket or a note with the confirmation number and the reason, if significant, for the return.
  • If you suspect the item is defective please email orders@ecobaby.com with pictures(If possible) and a detailed description so we can further help you.
  • Please send returns to:

    Pure-Rest and Ecobaby Organics: Returns
    9541 Ridgehaven Court
    San Diego, CA 92123

    Returns can take between 1-10 business days to be proccessed

    Adult Mattresses:

Your Pure-Rest Natural Mattress has been crafted expertly by hand with our exclusive high quality and pure fibers. We have third party testing so you may have confidence that our mattresses are indeed pure. Each part of your mattress and foundation is covered by a 10 year fixed and 10 year prorated warranty(Except the Extra Soft Core which only has a 10 year fixed warranty) for your peace of mind. Our warranty covers all component parts of your mattress system against defects in materials or workmanship. If you feel your mattress is defective please contact us so we can rapidly remedy the situation. We will repair or replace defective part at our discretion. We will pay the shipping for the first year.  In addition, we have your name in our database so you do not need to fear losing your receipt.Our warranty covers any deterioration in the cell-structure of the rubber that causes the mattress to have a visible indentation greater than one and one half inch, not associated with a sag in the foundation, box springs, or platform.

Due to the nature of mattresses there are a few conditions where a warranty is voided.

NOT COVERED:

• Mold

• Sagging due to improper foundation or mistreating the mattress, wood slats must be no more than 2.75”apart.
• Customer rips and tears
• Mattress has been folded or bent improperly.


Bedding Warranty:

Each bedding item has a warranty.

  • All items have a warranty against actual defects in first year.
  • Toppers, Mattress Pads have warranty for an additional 2 years against manufacturer defects. 
  • Warranty does not cover misuse, stains, or normal wear.
  • We do warranty our workmanship to include seams splitting, or fabric defects.